Which of the following is a physiological need?

Which of the following would be a barrier to effective communication?

Avoiding eye contact when talking to another person is an example of which type of communication?

A charge nurse uses a medical word that the Nurse Assistant does not understand. What should you do?

A patient/resident asks to see his chart. What is the correct action for the Nurse Assistant?

When patients/residents express their feelings and concerns, the Nurse Assistant will best respond by:

A patient’s/resident’s family asks to meet their mother’s new roommate who is sitting in the day room. The nursing assistant
will most correctly:

A Nurse Assistant works on the first floor of a skilled nursing facility. The Nurse Assistant’s uncle is a patient/resident on the
second floor. Which statement is true about this relationship?

Which form of communication may reveal the most about a patient’s/resident’s true feelings?

What is the most appropriate way to answer a patient’s/resident’s telephone?

What information must be included when giving an end of shift report?

Listening skills are enhanced by:

 A patient/resident tells the Nurse Assistant that he misses participating in religious activities. The most helpful action by the
Nurse Assistant at this time is to:

A confused patient/resident was recently moved to a private room at the family’s request. The Nurse Assistant understands that:

Information that can be seen, heard, or smelled is called: