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Module 3- Communication/Interpersonal Skills

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  1. Question 1 of 15
    1. Question

    Which of the following is a physiological need?

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  2. Question 2 of 15
    2. Question

    Which of the following would be a barrier to effective communication?

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  3. Question 3 of 15
    3. Question

    Avoiding eye contact when talking to another person is an example of which type of communication?

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  4. Question 4 of 15
    4. Question

    A charge nurse uses a medical word that the Nurse Assistant does not understand. What should you do?

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  5. Question 5 of 15
    5. Question

    A patient/resident asks to see his chart. What is the correct action for the Nurse Assistant?

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  6. Question 6 of 15
    6. Question

    When patients/residents express their feelings and concerns, the Nurse Assistant will best respond by:

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  7. Question 7 of 15
    7. Question

    A patient’s/resident’s family asks to meet their mother’s new roommate who is sitting in the day room. The nursing assistant
    will most correctly:

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  8. Question 8 of 15
    8. Question

    A Nurse Assistant works on the first floor of a skilled nursing facility. The Nurse Assistant’s uncle is a patient/resident on the
    second floor. Which statement is true about this relationship?

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  9. Question 9 of 15
    9. Question

    Which form of communication may reveal the most about a patient’s/resident’s true feelings?

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  10. Question 10 of 15
    10. Question

    What is the most appropriate way to answer a patient’s/resident’s telephone?

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  11. Question 11 of 15
    11. Question

    What information must be included when giving an end of shift report?

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  12. Question 12 of 15
    12. Question

    Listening skills are enhanced by:

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  13. Question 13 of 15
    13. Question

     A patient/resident tells the Nurse Assistant that he misses participating in religious activities. The most helpful action by the
    Nurse Assistant at this time is to:

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  14. Question 14 of 15
    14. Question

    A confused patient/resident was recently moved to a private room at the family’s request. The Nurse Assistant understands that:

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  15. Question 15 of 15
    15. Question

    Information that can be seen, heard, or smelled is called:

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